Shipping & Returns
All orders are shipped within 2-3 business days. You will receive a shipping notification via email or text once your order has been shipped. This notification will include tracking information so you can track your order. Please allow up to 2-10 business days depending on your shipping method and your location for delivery.
Any oversized items may require extra processing time. Please allow up to a few extra days for delivery on these items.
Our team will notify you of any delays with your order via email.
STANDARD AND EXPRESS SHIPPING
We offer standard and express shipping service. The standard shipping fee is $10 whilst the express is $15.
PICK UP ONLY
Some of our larger pieces are not suitable for regular shipping. These items are only available to purchase online using our pick up only selection at checkout. These items will need to be picked up from our salon.
Our pick up only service is FREE and allows you to order online and then collect from our salon.
To use this service, please select pick up only at the shipping selection in checkout.
Once your order is ready for collection you will receive a notification email from us. Please allow up to 1 business day for pickup. Please bring a copy of your order confirmation email and photo identification including your name and address.
You may nominate a representative to collect the goods on your behalf, however you’ll need to provide evidence that you have given them permission. We may also call you to authorise this.
We ask that all orders with pick up be collected within 7 days of notification unless with reason by you otherwise stated.
Any orders still awaiting collection after this period will be sent a reminder email. If orders are still awaiting collection after another 5 business days the order will be cancelled and a full refund applied.
International orders are welcome. Delivery will be quoted on a situational basis, depending on the items you would like to order. Please email firstname.lastname@example.org for a quote and we will get back to you as soon as possible.
Please note, we are not responsible for local customs office delays or import tax and duties, depending on the total value of the goods, the receiver is responsible for this payment. For more information, please contact your local customs office for more information.
CHRISTMAS SHIPPING CUT OFF DATES
Due to the impacts of Covid 19 and a high volume of online orders during December, deliveries may be delayed with our carriers. We work towards getting your parcel out as soon as possible, however, delayed issues with our shipping carriers is unfortunately out of our hands, therefore we highly recommend you purchase your items earlier to avoid disappointment.
Express Shipping within metro Australian areas must be placed by 16th December. For all country regions, all orders must be placed by the 11th December.
Standard Shipping dates in metro and city regions including Central Coast, Sydney, Melbourne and Gold Coast all orders must be done by December 14th to ensure these items arrive for Christmas.
Please email us if you have any further questions or queries on shipping dates.
It's important to us that you love your purchase. If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 14 days of receipt of delivery. All refunds are processed to the original order payment type.
Please allow 3 business days for processing and understand that we are unable to refund postage and packaging unless goods are deemed to be faulty.
It is the customer’s responsibility for return shipping. If you wish to return your purchase, please contact us and we will provide details on where to send your return.
Please note, for the protection of our customers, earrings can not be returned for exchange or refund due to hygiene reasons. Please choose carefully.
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside, please email us and we will be more than happy to resolve any issues.
1. Email email@example.com with your order number.
2. Please outline the details of your request – whether you require a refund, exchange or credit note.
3. Once we receive your email, our team will provide further instructions for return of the goods. Return shipping charges for change of mind returns will apply.
Upon receipt of your returned items, we will process a credit note, refund or exchange depending on what has been stated.
FAULTY OR DAMAGED ITEMS
If your product has arrived damaged, please provide a photograph and email us ASAP. We are unfortunately unable to accept refund requests without photographic evidence. Once we receive photographs and proof of purchase, our team will outline any further instructions to return the damaged goods.
You may cancel your order, provided we have not yet dispatched it yet. Please contact us via email as soon as possible if you wish to cancel your order and if your order has not been shipped, we will be able to cancel the order. A full refund will be applied back to the credit card you purchased your order with.